Refund policy

1. Order Cancellation:

Orders can be canceled within 24 hours of placement, as long as they have not been processed or shipped. Beyond this period, cancellations will not be accepted.

2. Return Eligibility:

Returns are only accepted within 14 days of delivery.
Items must be in their original, unworn condition, with all tags attached, and returned in their original packaging.
The following items are non-returnable:
- Personalized or custom-made items.
- Items that have been unsealed after delivery due to hygiene reasons.
- Items that have been worn, washed, or altered in any way.

3. Return Process:

To initiate a return, you must first contact us at hello@sorbetsleepwear.com with your order number and reason for return. Unauthorized returns will not be accepted.
Once your return is approved, you will receive instructions on how and where to send your item.
Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method, as we are not liable for items lost or damaged during return transit.

4. Refunds:

Refunds will only be issued for eligible returns that meet all the conditions outlined above.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 14 days of receiving the returned items. The refund will be issued via the original payment method, minus a restocking fee of 10% of the item’s purchase price.
Shipping fees are non-refundable.

5. Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Gifts:

If the item was marked as a gift and shipped directly to you, you will receive a store credit for the value of your return. This credit will be issued once the returned item is received and approved.
If the item was not marked as a gift or the gift giver had the order shipped to themselves, the refund will be issued to the original purchaser.

7. Non-Returnable Items:

8. Disclaimer:

Sorbet Sleepwear reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

By purchasing from Sorbet Sleepwear, you agree to these terms. Thank you for your understanding and support!

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@sorbetmadrid.com